RETURNS AND REFUND POLICY

We offer a full money back guarantee on all purchases made on our website, but under certain conditions. We invite you to read the condition explained in more detail below, in order to see the condition that applies to your situation, while following the correct procedure.

If you are unhappy with the product that you have purchased from us, please let us know. Our Returns and Refund Policy gives you 7 days to return or exchange an item purchased online with a valid receipt. You are eligible for a full refund within 7 days of delivery date.

* For personalized products: We do not accept any Return and Refund Requests other than defective or wrong items sent.

After the 7-day period, we cannot offer you a refund or exchange. We encourage our customers to try the product in the first 3 days after the delivery to ensure it meets your needs.

To be eligible for a refund or exchange, all products must be packed in the original, unmarked packaging including any accessories, labels, free gifts, manuals and documentation that were shipped with the product. If the product is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment excluding any shipping charges (other than the original shipping costs invoiced).

If you have any further questions or would like to request a refund, please do not hesitate to contact us.

Refunds (if applicable)

Once your product is returned and inspected, we will send you an email to notify you that we have received your returned package. We will also inform you if your refund has been approved or refused.

If your request is approved, your refund will be processed, and a credit will be automatically applied to your credit card or your original payment method within 14 calendar days. If you have paid for the standard delivery of the goods, the cost of standard delivery will be also refunded.

In some cases, only partial refunds are granted (if applicable):

–          Products with obvious signs of use.

–          Any product that is not in its original condition, is damaged or missing parts for reasons that are not due to our error.

–          Any product returned more than 30 days after delivery.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at: hi@viehana.com

Final sale items

We do not offer refunds for final sale items, unless they are defective or damaged.

Replacement (if applicable)

We only replace products if they are defective or damaged. If you need to exchange it for the same item, please send us an email at: hi@viehana.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or if the customer has had the order shipped to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, please email us at: hi@viehana.com, send your package with your order ID and contact details.

You will be responsible for paying your own shipping costs to return your product, unless the product is defective or damaged. Shipping costs are not refundable. If you receive a refund, the refund shipping cost will be deducted from your refund. Depending on where you live, the time it takes for your replaced product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned product.